Order processing takes an average of 1-3 business days. Shipping times vary depending on your location and the selected shipping method, but most orders arrive within 3-7 business days. Once your order has been shipped, you will receive a tracking number.
FAQ's
How long does shipping take?
Can I return my order?
Yes, you can return unused and unopened products within 14 days of receiving them. Return shipping costs are the customer’s responsibility unless the product is defective or incorrectly delivered. To initiate a return, please contact our support team at info@yourauralab.com.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by country. At checkout, you will see available shipping options and costs for your location. Please note that customs duties or import fees are the customer’s responsibility.
Are your products vegan and cruelty-free?
Yes! All our products are 100% vegan and cruelty-free. We do not test on animals, and we only partner with suppliers who follow the same ethical standards.
How can I contact customer service?
You can reach us via email at info@yourauralab.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.